Frequently Asked Questions
Everything you need to know about shopping at MONKY.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Check out our comprehensive Size Guide located on every product page. We provide detailed measurements and 'Fit Tips' to help you choose between a slim or oversized look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
At MONKY, we prioritize the planet. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% sustainability by 2025.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email confirmation with a tracking link. You can also track your status directly through your MONKY account dashboard.